Why Patch Test?

Patch tests are a pre-treatment safety measure – they help us ensure you don’t react negatively to certain products. We require them for several of our services, including:

• Hair Colour
• HD brows**
• Brow/lash tinting
• Lash Bomb Lash lift**
• Lash extensions
• Brow Lamination

When Do You Need a Patch Test?

A patch test is mandatory for the following treatments:

• Hair colouring (including permanent, semi-permanent, and toners)
• Eyebrow and eyelash tinting
• Lash lifts, lash extensions and brow lamination
• Certain skin treatments (as advised by our beauty therapists)

A new patch test is required if:

• You are a new client receiving any of the above treatments
• You haven’t had the treatment at Hair Ministry in the last 6 months
• You have experienced changes in your health, such as menopause, pregnancy or a reaction to change in medication
• You are switching to a new product or brand within our salon

It's also important to get re-tested if:

Hair Colour:

• You haven’t had the treatment at Hair Ministry in the last 6 months
• You have experienced changes in your health, such as menopause, pregnancy or a reaction to change in medication
• You are switching to a new product or brand within our salon

Beauty Treatments:

• You haven’t had the treatment at Hair Ministry in the last 6 months
• You have experienced changes in your health, such as menopause, pregnancy or a reaction to change in medication
• You are switching to a new product or brand within our salon
• If you’ve had a new vaccine of any type. We’ll wait at least two weeks after your vaccine to perform the patch test, just to be safe. If we don’t have an up-to-date patch test on record, we may need to adjust your treatment or reschedule.

The Fine Print

Patch tests are important, but remember, they don’t guarantee you won’t have an allergic reaction. If you experience any redness or irritation during or after the 48-hour test period, rinse immediately and consult a doctor.

Note: Per new guidelines, we can’t perform a patch test or certain services (YUMI lash lift, Lash Bomb lash lift, HD Brows, and brow lamination) for those who are currently pregnant or breastfeeding.

We know life can be unpredictable and sometimes, plans change. If you need to cancel or reschedule your appointment, we ask for at least 24 hours’ notice (or 48 hours’ notice for hair extension appointments).

If you forget to let us know or don’t attend your appointment, we may have to charge you in full. Remember, you can cancel your appointment online if it’s more than 24 hours away.

Deposits aren’t refundable for unattended appointments, meaning we might have to charge the remaining full appointment amount. If you miss your appointment or don’t give us enough notice more than twice, we’ll ask for a deposit or full payment in advance for any future bookings. This payment is refundable adhering to the cancellation policy.

When are Deposits Non-Refundable?

If you give us less than 24 hours’ notice to cancel or fail to attend your appointment without notice, we won’t be able to refund your deposit.

When are Deposits Refundable?

We’ll be able to refund your deposit if you cancel with more than 24 hours’ notice (for hair extensions, we need 48 hours’ notice), or if a service or treatment is unsuitable for you or cannot be provided by us for any reason.

If you miss an appointment or don’t give us enough notice more than twice, we’ll ask for a deposit or full payment in advance for any future bookings. This payment is refundable adhering to the cancellation policy.

We like to keep things straightforward, so our prices (visible in full on our pricelist page) are usually based on the standard completion time for each of our services – however, everyone’s locks are unique. If your hair is long or thick, or if we need to use a bit more product than usual, it might take us a bit longer to make sure everything’s perfect.

If that’s the case, we may need to add an extra £16 for each additional 15 minutes of styling time.

We’re all about family here at Hair Ministry, but also want to ensure everyone’s safety. Our salon is filled with sharp tools, special equipment, and chemical products – all essential for making you look great, but potentially hazardous for children.

If you’re bringing a little one to our salon, we kindly ask you to keep a close eye on them and keep them from wandering unattended. And if they’re joining you in our beauty treatment rooms, please consider the potential hazards before stepping inside.

Thank you for understanding and helping us keep doing what we love, safely.

Our Complaints Process

At Hair Ministry, we are passionate about ensuring our clients are happy with the results of their hair and beauty treatments. We welcome feedback and view complaints as an opportunity to learn, improve our services, and provide additional training where required.

If you are unhappy with any aspect of your treatment, please notify us as soon as possible and, where reasonably possible, within 7 days of your appointment so we have the opportunity to review your concerns and work with you towards a resolution.

In accordance with the Consumer Rights Act 2015, we ask that clients return to the salon to allow us to assess the outcome of the treatment and discuss the issue before any corrective service, partial refund, or full refund is considered. Refunds or partial refunds will not be considered where a client refuses to allow Hair Ministry the opportunity to inspect the hair or beauty treatment in person.

Where appropriate, we may offer to rectify or repeat the service within a reasonable timeframe and at no additional cost. A complimentary redo or corrective appointment will be considered our form of compensation, and a refund will not be issued following a successful redo or corrective service.

Any refund or price reduction offered will be at the discretion of management and will reflect the nature and extent of the issue identified.

We kindly ask clients not to seek corrective treatment elsewhere before giving us the opportunity to assess the original service, as this may affect our ability to investigate the complaint fairly.

If you would like to raise a concern, please contact the Hair Ministry salon directly to speak with your local salon manager.