These Terms and Conditions govern the membership offered by Hair Ministry Ltd to individual clients (“Members”). By enrolling in the membership programme, you (“the Member”) agree to the following terms.
1. Membership Term
– The membership has a contract length of a minimum of 3 months.
– After the initial term, it will automatically continue on a rolling monthly basis unless cancelled.
2. Cancellation Policy
– Members may not cancel during the first 3 months.
– After this period, you may cancel by emailing memberships@hairministry.co.uk
– Credit remaining will be transferred to a gift card if the salon membership is cancelled. However, the gift card will not carry the 10% salon membership discount.
– No refunds will be issued for payments already made, except as required by applicable law.
3. Cooling-Off Period
– If you sign up online or outside the salon premises, you have the right to cancel within 14 days of sign-up for a full refund, provided you have not used any membership services during that period.
– To exercise this right, contact Hair Ministry in writing within the 14-day period.
4. Payment
– Membership fees are charged automatically on a monthly basis to the payment method on file.
– You agree to keep your payment details up to date.
– If a payment fails, your membership benefits may be suspended until resolved.
5. Rollover Policy
– Included services or credits follow the following rollover policy: Credits rollover on a month to month basis.
– Expired or unused services cannot be exchanged for cash or transferred to another person.
6. Booking and Appointments
– All bookings are subject to availability.
– Members are expected to give at least 24 hours’ notice to cancel or reschedule an appointment.
– Missed appointments or late cancellations may result in forfeited services or fees.
7. Freezing or Holding Membership
– Members may request to pause (freeze) their membership for a minimum of 3 months and a maximum of 6 months per year.
– Freeze requests must be made in writing with sufficient notice.
– Membership benefits cannot be used while the account is frozen.
8. Changes to Terms or Pricing
– Hair Ministry Ltd may update membership terms or pricing with at least 14 days notice.
– If you do not agree to the new terms, you may cancel your membership before the changes take effect.
9. General
– Memberships are non-transferable and for individual use only.
– You must be 18+ to be able to sign up for a salon membership.
– By joining, you accept these terms and agree to comply with all salon policies.
– Nothing in these terms affects your statutory rights under consumer law.
– These terms are governed by applicable local laws in your region.
The 10% Salon Membership Discount Terms:
– Valid to the named card/account holder only.
– Valid on selected services. Some exclusions apply.
– Credit or Discounts cannot be used on Academy services or ‘model appointments’.
– Excludes self-employed company services based at Hair Ministry.
– Excludes gift card purchases.
– Excludes electrical purchases.
– Excludes treatment courses or packages.
– Discounts cannot be combined with any other promotions or discounts.
– The 10% discount benefit is only valid while the salon membership is active. Once a salon membership is cancelled, the discount no longer applies.
Salon Subscription Credit Terms:
– Credits are applied to the account holder only.
– Credit will be applied on the sign-up date and can be redeemed against selected services and products.
– Credit excludes purchases of gift cards, electricals, packages & courses.
– Credit excludes purchases of special offers & promotions.
– Where credit is available, credit will be redeemed against transactions.
– Credit cannot be refunded.
– Credit remaining can be transferred to a gift card if the salon membership is cancelled. However, the gift card will not carry the 10% salon membership discount.